Privacy Policy

Welcome to the privacy policy of HexaHome.in owned by Hexadecimal Software Private Limited . We are committed to protecting your privacy and ensuring the security of your personal data. This policy outlines how we collect, use, share, and protect your information when you interact with our website, mobile applications, and services (collectively referred to as "Platform" ). By using our Platform, you consent to the practices described in this privacy policy.

1. Personal Data We Collect

   • Information we receive while registration: When you register for an account, make inquiries, or engage in transactions with us, you voluntarily provide us with personal data such as your name, contact details, and preferences. We shall retrieve information from the account you choose to register with, i.e. Google or Apple, to continue providing you with the services. This information enables us to deliver our services effectively, process transactions, and communicate with you regarding your inquiries or requests.
   • Information we collect when you use our Platform: When you visit or interact with our Platform, we automatically collect certain information using cookies and similar technologies in order to enhance the performance and user experience of our websites. These cookies are used to gather information that assigns each visitor a unique, random number as a User Identification (User ID), allowing us to better understand individual interests based on the identified computer or device. It's important to note that cookies only contain information you provide and cannot access data stored on your hard drive or device but only your IP address, device information, browser type, and pages visited. We use this data to improve the functionality of our Platform, analyze trends, and enhance your user experience.
   • Information Sourced from External Channels: To enhance our services and provide you with personalized experiences, we may receive personal data about you from our business partners or publicly available sources. This information helps us understand your preferences and tailor our offerings accordingly.
   • App Specific Permissions: App-specific permissions encompass functionalities such as Notifications, Camera, Location, and access to Photos and videos on mobile devices. Most of these permissions require manual approval from you. If you have granted the Platform access to non-essential permissions but wish to disable them, you can manage this through your device's settings. Please note that certain essential app permissions are necessary for the app to operate effectively; disabling these may affect its functionality. As app permissions may evolve over time, we may provide additional details regarding specific permissions within the app itself or on the respective app store platforms, such as the App Store or Play Store.
   • General or Approximate Location: This encompasses general details such as your city, region, or country, which can be derived from technical data like your IP address.

2. How Your Personal Data Is Used

   • Platform Operations and Service: We use your personal data to operate our Platform and provide you with the services you request, such as property listings, transaction facilitation, and customer support. This includes creating and maintaining your account and ensuring smooth navigation and functionality of our Platform.
   • Our Marketing Activities: With your consent, we may use your contact information to send you promotional materials about our services, special offers, and newsletters. You have the option to opt out of receiving these communications at any time by following the unsubscribe instructions provided in the messages.
   • External Marketing Partnerships: With your consent, we may share your contact information with trusted third parties, such as real estate agents, brokers, or service providers, for their marketing purposes. These third parties may contact you directly regarding relevant services or opportunities that may interest you.
   • Optimizing User Experience: We analyze usage data and feedback to improve our Platform, services, and user experience. This includes troubleshooting technical issues, conducting research on user preferences, and implementing new features to better meet your needs.
   • Protecting Against Fraudulent Behavior: We process personal data to detect and prevent fraudulent activities, unauthorized access, and other illegal activities on our Platform. This helps us maintain the security and integrity of our services, protecting both you and our business.
   • Adherence to Regulatory Standards: In certain circumstances, we may need to process your personal data to comply with legal obligations, such as responding to legal requests, court orders, or regulatory requirements.
   • Facilitating Communication: We use your contact information to communicate with you about your account, transactions, updates to our policies, and other administrative purposes. These communications are essential for providing you with effective customer service and keeping you informed about relevant information related to your interactions with us.

3. Secure Data Management

   Our approach to data storage and retention prioritizes security, legal compliance, and transparency. We aim to protect your personal data throughout its lifecycle and ensure that it is used appropriately for the purposes outlined in our privacy policy.

   • Data Storage: We ensure that your personal data is stored securely using industry-standard practices and technologies. This includes encryption methods to protect data during transmission and storage. Our goal is to safeguard your information against unauthorized access, alteration, disclosure, or destruction.
   • Retention Period: We retain your personal data only for as long as necessary to fulfill the purposes outlined in our privacy policy or as required by applicable laws and regulations. The retention period may vary depending on the nature of the data and the purposes for which it was collected. For example, we may retain data to comply with legal obligations, resolve disputes, enforce agreements, or support business operations.
   • Protection Measures: To protect your data, we implement a range of technical and organizational measures. These measures may include access controls, regular security assessments, data encryption, pseudonymization, and anonymization techniques. We also educate our employees on data protection practices and ensure their compliance with privacy policies and procedures.
   • Legal Compliance: Our data retention practices comply with relevant laws and regulations governing data protection and privacy. This ensures that your personal data is handled in accordance with applicable legal requirements, including those related to data retention periods and rights of data subjects.
   • Transparency: We maintain transparency regarding our data storage and retention practices in our privacy policy. This includes providing clear information about the purposes for which we collect data, how long we retain it, and the measures we take to protect it.

4. Disclosure of Your Personal Data

   We may share your personal data with the following categories of recipients:

   • Real Estate Agents and Brokers: To facilitate property transactions and provide related services that you have requested.
   • Service Providers: Such as IT service providers, and marketing agencies who assist in delivering our services and improving our Platform.
   • Banking Partners: Your Personal Data may be shared by the Company with affiliated banks, NBFCs, their staff, or authorized representatives (banking agents), based on your interest in home loans. These banking partners may reach out to you to provide information about their products or services.
   • Legal and Regulatory Authorities: When required by law or to protect our legal rights, such as responding to legal requests, court orders, or regulatory inquiries.

5. User Entitlements

   You have the following rights regarding your personal data:

   • Access and Correction: You can request access to your personal data and ask for corrections if necessary.
   • Deletion: You have the right to request the deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected. Furthermore, our mobile app includes a feature that enables you to delete your account independently.
   • Restriction: You can request restrictions on the processing of your personal data in certain situations, such as when you contest the accuracy of the data.
   • Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit this data to another data controller.

6. Data Security Measures

   We maintain rigorous data protection practices to safeguard your personal data:

   • Security Measures: Implementing technical and organizational measures to protect your data from unauthorized access, misuse, or loss.
   • Data Minimization: Collecting only the necessary data required for specific purposes outlined in this policy.
   • Employee Training: Providing regular training to our employees on data protection practices and confidentiality.

7. Children

   • Children: Implementing technical and organizational measures to protect your data from unauthorized access, misuse, or loss.
   • Data Minimization: Collecting only the necessary data required for specific purposes outlined in this policy.
   • Employee Training: Providing regular training to our employees on data protection practices and confidentiality.

8. External Platform and Applications

   Our Platform may contain links to third-party websites or apps

   • External Links: We provide links to third-party websites or apps for informational purposes or additional resources that may be relevant to our users. Clicking on these external links may direct you to websites or apps that operate independently from our platform. We do not have control over the content, privacy practices, or security measures of these third party websites or apps.
   • Third-Party Services: Our platform may integrate with or offer services provided by third parties, such as payment gateways, social media Platform, or advertising networks. Any interactions, transactions, or activities conducted through these third party services are governed by their respective privacy policies and terms of service. We do control the data collection, storage, or processing practices of these third party services.

9. Revisions to the Privacy Policy

   We may update this privacy policy periodically

   • Notification: Significant changes will be communicated through our Platform or via email where appropriate.
   • Review: We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Grievance Redressal

    If you have any questions, concerns, or grievances regarding this privacy policy or our data practices, please reach out via the grievance portal

This privacy policy of HexaHome is designed to ensure transparency and clarity regarding the collection, use, and protection of your personal data.

Office Address: Corporate Park, Sector 142, Noida, Uttar Pradesh

For Grievances: support@hexadecimalsoftware.com