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Customer Service Points in Noida: Services, Locations & Benefits

Updated on : 25 July, 2025

By Hexadecimal Software Team

Image Source: google.com

Introduction

Customer Service Points (CSPs) are authorized mini banking outlets that extend essential banking and financial services to underserved populations. In a tech-driven city like Noida, CSPs support financial inclusion in both urban and rural pockets.

Image Source: Google

What is a Customer Service Point (CSP)?

Aspect	Details
Definition	An authorized agent of banks offering basic financial services
Role	Bridge between banks and customers in remote/urban areas
Managed By	Individual entrepreneurs or franchise agents
Regulated By	Partner Banks (SBI, PNB, etc.) under RBI guidelines

Popular CSP Locations in Noida

Sector/Area	Nearby Landmark or Bank
Sector 62	Near Fortis Hospital, HDFC & PNB CSPs
Sector 15	Close to Metro Station, SBI CSP point
Sector 63	Near Electronic City, multiple CSP booths
Sector 12	Near post office, Axis Bank CSP
Noida Extension	Gaur City vicinity, active CSP setups

Banking Services Offered

Service	Description
Account Opening	Basic Savings Bank Deposit Accounts (BSBDA)
Cash Withdrawals	Via AEPS, passbook or mini ATM devices
Money Transfer	Domestic remittances via IMPS or NEFT
Loan Assistance	Guidance for small-ticket loans, PM schemes
Balance Enquiry	Instant checks using Aadhaar or account number

Government Services via CSPs

Scheme	Service Available
PM Jan Dhan Yojana	New account enrolment & services
PM Kisan Samman Nidhi	Direct benefit transfer verification
E-Shram Registration	Assistance with e-shram cards & updates
Pension Schemes	Atal Pension Yojana, NPS registration
UIDAI Services	Aadhaar-linked banking & verification

Infrastructure and Setup

Parameter	Requirement
Space	At least 100–150 sq. ft.
Technology	Computer, Printer, Internet, Biometric Scanner
Bank Affiliation	Tie-up with major banks like SBI, PNB, ICICI
Licensing	CSP code via bank or third-party CSP providers

Image Source: Google

7 Days Loan Apps in India – 2025 Guide explore more

Benefits of CSPs to Residents

Benefit	Impact
Convenient Access	Banking available close to home
Financial Inclusion	Brings unbanked population into formal system
Employment	Creates self-employment for CSP operators
Secure Transactions	Safe money transfers and savings
Support for Senior Citizens	Pension disbursement and balance check nearby

Image Source: Google

Licensing and Affiliation

Entity	Role
Banks	Issue CSP codes and provide backend support
Business Correspondents	Act as intermediaries between bank and CSP agent
Technology Partners	Provide software and AEPS infrastructure
Regulators	RBI guidelines, UIDAI integration (for Aadhaar)

Challenges and Opportunities

Challenge/Opportunity	Details
Cash Availability	Dependence on bank float management
Tech Literacy	Training required for agents in digital operations
Scalability	More CSPs needed in Noida Extension, villages
Security	Need for cyber protection & surveillance
Expansion	Potential to integrate with ONDC & digital commerce

FAQs

Que: What is a CSP in Noida?
Ans: A CSP (Customer Service Point) is a banking outlet operated by agents affiliated with banks like SBI or PNB, offering basic financial services.

Que: How can I open a CSP in Noida?
Ans: You can apply via authorized CSP providers or directly through the bank’s Business Correspondent model with proper documents and space.

Que: Are CSPs open on weekends in Noida?
Ans: Most CSPs operate on weekdays and half-days on Saturdays, but timings may vary based on location.

Que: Which banks provide CSP services in Noida?
Ans: Major banks like SBI, PNB, HDFC, and Bank of Baroda offer CSP services across different sectors in Noida.

Que: What services are offered at a CSP in Noida?
Ans: Services include money transfers, withdrawals, account opening, Aadhaar seeding, and pension disbursements.