/ Guide to Understanding Your MCGM Aqua Water Bill in Mumbai

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Guide to Understanding Your MCGM Aqua Water Bill in Mumbai

Updated on : 28 July, 2025

By Hexadecimal Software Team

Image Source: mcgm.gov.in

Introduction

The MCGM Aqua Water Billing platform allows residents of Mumbai to easily manage their water supply bills. With online services improving, users can now view, download, and pay their bills with just a few clicks.

Image Source: MCGM Website

What is MCGM Aqua?

Feature	Details
Full Form	Municipal Corporation of Greater Mumbai (MCGM) Aqua
Service	Water supply billing and management
Area Covered	Greater Mumbai region
Platform	Online portal + mobile app
Languages	Available in English and Marathi

MCGM Bill Components Explained

Component	Description
Water Charges	Based on consumption in kiloliters (kL)
Sewerage Charges	A fixed % of the water charge
Service Charges	Monthly maintenance costs
Penalty/Fines	For late payments or overuse
GST	Applicable as per government norms

How to View Your Bill Online

Visit the MCGM Aqua Portal.
Click on 'View Your Bill'.
Enter your Consumer Number and Captcha.
Click Submit to view and download your bill.

Image Source: MCGM Aqua Portal

Payment Options and Portals

Method	Details
Online	Via MCGM Aqua Portal or UPI apps
Mobile App	MCGM Aqua mobile app (Android/iOS)
Wallets	Paytm, Google Pay, PhonePe
Banks	NetBanking via SBI, HDFC, ICICI, etc.
Offline	Citizen Facilitation Centres (CFCs)

MCGM Aqua Mobile App Features

Check current and past water bills.
Pay bills instantly using UPI or cards.
Download payment receipts.
Raise service complaints.
Get SMS alerts on due dates.

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Water Bill Complaints and Grievance Redressal

Method	Details
Online Complaint	Available on Aqua Portal under 'Grievance' section
Call Centre	1916 or 022-22694727
WhatsApp	Support at +91-8291291129
Physical Visit	Ward office or BMC CFC
Email	support.aqua@mcgm.gov.in

Consumer Categories and Tariff Structure

Category	Rate (₹/kL)
Domestic	₹5 to ₹15 per kiloliter
Commercial	₹20 to ₹60 per kiloliter
Industrial	₹30 to ₹75 per kiloliter
Slum/Resettlement	₹3 per kiloliter (subsidized)

Image Source: Google

Tips to Reduce Your Water Bill

Fix all leaks in taps and pipes promptly.
Use low-flow taps or aerators.
Avoid water wastage in cleaning/washing.
Install water meters if missing.
Monitor usage monthly to avoid penalties.

FAQs

Que: How can I pay my MCGM water bill online?
Ans: Visit aquaptax.mcgm.gov.in, enter your consumer number, and pay via UPI, net banking, or credit/debit cards.

Que: What if my MCGM bill is incorrect?
Ans: You can raise a dispute online through the Aqua portal or visit your local BMC ward office.

Que: Can I download old bills?
Ans: Yes, the portal provides access to previous bills and receipts under the ‘View Bill History’ option.

Que: Is the MCGM Aqua app available on iOS?
Ans: Yes, it's available on both Android and iOS platforms.

Que: How often are MCGM bills generated?
Ans: Water bills are usually generated on a bi-monthly basis.